Our Terms and Conditions

These Terms & Conditions govern your use of moneymaskcasino.com. By registering an account, opening the website or placing a wager with us, you accept every clause set out below. We recommend you read this page in full before you play, because it defines your rights and ours.

When You Accept Our Terms

Your agreement with us takes effect the moment you tick the acceptance box during registration, or the moment you place your first wager, whichever comes first. We publish these Terms & Conditions on moneymaskcasino.com, and the version visible on the page at the time of your action is the version that applies to you.

1. By using our platform you confirm you have read, understood and accepted these terms in full.
2. If you do not agree with any clause, you must stop using the platform and close your account.
3. Acceptance is a continuing obligation, not a one-off event, and it extends to any updates we publish under the Changes section.

Who May Hold an Account

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to register with us. One account per person, per household and per payment method is our rule, and we verify this during KYC checks. Residents of the United States, the United Kingdom, France, the Netherlands, Spain, Italy, Belgium, Sweden and Romania may not open an account with us.

1. You must submit a valid ID or passport, proof of address and payment method verification before your first withdrawal.
2. Know Your Customer checks take up to 48 hours to process.
3. Duplicate accounts opened by the same person will be closed, and we may void balances held in them.
4. You are responsible for keeping your login credentials confidential.

Payments on Our Platform

The minimum deposit we accept is 20 AUD and the minimum withdrawal is 30 AUD, up to a weekly withdrawal cap of 7,500 AUD. Crypto withdrawals are processed within 24 hours and fiat withdrawals take 1 to 3 business days. We charge no fees of our own on deposits or withdrawals. We only pay out to a method registered in your own name, and we may request source-of-funds documents for larger payouts.

1. Withdrawals are gated on completed KYC verification.
2. An account dormant for 12 consecutive months may be charged an administrative fee and, after 24 months, may be closed with any balance forfeited, subject to applicable law.
3. Bonus funds must be cleared before a withdrawal request can be approved.
4. We may reverse or cancel a transaction if we suspect it breaches any clause of these terms.

How We Apply Bonus Rules

Our welcome bonus, reload offers, cashback, tournaments and prize draws each carry their own promotional terms, and those terms sit on top of these general rules. A wagering requirement of 40x the bonus plus deposit applies to our welcome offer, and bonus funds expire 14 days after issue unless stated otherwise in the specific promotion.

1. The maximum bet allowed while a bonus is active is stated in each promotion's own terms; bets above it void the bonus and any winnings.
2. Certain games are excluded or contribute at a reduced rate toward wagering; check the promotion page before you play.
3. Bonus abuse, including low-risk wagering patterns and structured play, voids all bonus balances.
4. One bonus per person, household, payment method or IP address, and promotional codes may only be used once unless we say otherwise.
5. We may cancel, amend or withdraw a promotion at any time where misuse is suspected, without prior notice.

Conduct We Do Not Permit

Our platform depends on fair play, and the clauses below protect it. If we detect any of this conduct, we may block accounts, void bets, withhold balances and report the matter to the relevant authorities.

1. Fraud, chargebacks and reversed payments.
2. Multiple accounts held by one person or opened to circumvent limits.
3. Bonus abuse of any kind, including syndicate play and arbitrage.
4. Collusion between players in tournaments or live games.
5. Bots, automated tools, artificial intelligence assistance or any software that interferes with normal play.
6. Masking your location with a VPN or proxy to access the platform from a restricted country.
7. Use of third-party payment instruments or funds not lawfully yours.

Limits and Self Exclusion

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting support. If gambling stops being fun, you can ask us to exclude you for a fixed period or permanently, and we will close your account to new play for that period without exception once the exclusion is confirmed.

1. Our live chat runs 24/7 and support can be reached at [email protected].
2. Australian players can contact Gambling Help Online on 1800 858 858, a free and confidential service, at any hour.
3. Where we notice signs of gambling harm in your play patterns, we may contact you, apply protective limits or refer you to independent support services.
4. Self-exclusion requests take effect as soon as we confirm them and cannot be reversed before the agreed period ends.

Closing Accounts and Complaints

You may close your account at any time by contacting support, and we will release any withdrawable balance once KYC is complete. Complaints go first to our support team, and if you are not satisfied with the outcome, you can escalate to the Curaçao eGaming authority under licence 8048/JAZ2023-045, which governs and regulates our operations. These terms are governed by the laws of Curaçao, and disputes not resolved through the complaint procedure may be referred to the competent courts there.

1. We acknowledge complaints within 48 hours and aim to resolve them within 14 days.
2. Account closure on your request is free and carries no penalty.
3. Where we close an account for breach of these terms, clause 5 of Prohibited Conduct governs the treatment of any balance.

How We Update These Terms

We may revise these Terms & Conditions at any time, and the revised version is published on this page with a new effective date at the top of the document. Material changes that affect your rights, such as changes to withdrawal rules or dispute handling, are announced by email to your registered address or by notice on our platform at least 7 days before they take effect. Continued use of the platform after the effective date means you accept the revised terms, so check this page from time to time.

Frequently Asked Questions

How old do I have to be to play at Moneymask Casino?

You must be at least 18, or the higher legal gambling age of your jurisdiction. We verify your age during KYC before your first withdrawal.

Can I hold two accounts, one for bonuses and one for regular play?

No. Our rule is one account per person, per household and per payment method, and duplicate accounts are closed with any balance in them voided.

What happens if I break the bonus rules?

We void the bonus, any winnings tied to it, and where misuse is repeated or serious we may close the account under our prohibited conduct clauses.

How will I know when the terms change?

Material changes are sent to your registered email or shown on our platform at least 7 days before they take effect, and every version is published on this page with its effective date.