Responsible Gaming at Moneymask Casino

Gambling should stay a bit of fun, never a financial plan or a way to cope. On this page we set out, plainly, the tools we give you to stay in control and where to get help if things slip.

Our Commitment to Your Wellbeing

We hold a Curaçao eGaming licence (8048/JAZ2023-045) and we treat player wellbeing as a condition of operating, not a marketing line. Every account we run is monitored for patterns that suggest distress, such as sharp deposit escalations, extended overnight sessions or repeated failed withdrawals followed by immediate re-deposits.

When our systems flag concerning behaviour, a trained member of our team reaches out privately, offers a limit review and points you to independent support. We also run reality checks by default: a timer appears on screen at regular intervals showing how long you have been playing and your net result for the session. You can adjust the frequency in your account settings.

Warning Signs to Watch For

Problem gambling rarely announces itself. These are the signals our team and independent counsellors look for, and they are worth checking honestly against your own habits or those of someone close to you.

• Chasing losses with bigger or more frequent deposits to win money back
• Hiding your play from family, friends or a partner, or lying about time spent gambling
• Borrowing money, using credit cards or dipping into savings to keep playing
• Gambling to escape stress, grief, anxiety or low mood rather than for entertainment
• Neglecting work, study, sleep or relationships because of gambling
• Feeling restless or irritable when you try to cut down or stop
• Exceeding the limits you set for yourself, repeatedly
• Mood swings tied to wins and losses rather than everyday events

Tools You Can Use Today

Every control below is free, applies instantly and lives in the Responsible Gaming tab of your account profile. You do not need to contact support to set any of them, though our 24/7 live chat team can walk you through each one.

• Deposit limits: cap how much you can deposit per day, week or month, effective from the moment you save the setting.
• Loss limits: set a maximum net loss for a period, and play stops for the remainder of that period once reached.
• Wagering limits: restrict the total amount you can bet in a set window, regardless of wins or losses.
• Session timeouts: take a forced break of 15 minutes to 24 hours with one click from any game screen.
• Reality checks: on-screen pop-ups at intervals you choose, from every 15 minutes to hourly, showing session time and net position.
• Cooling-off periods: pause your account for 24 hours to 30 days, with deposits and gameplay blocked for the duration.
• Self-exclusion: close your account for 6 months or permanently, described in detail in the next section.

How Self-Exclusion Works

Self-exclusion is the strongest tool we offer and it is fully reversible only on the terms below. We support five durations, and you choose the one that fits your situation. There is no shame in choosing the longest one.

Your balance and open bets

Any settled balance is returned to your verified withdrawal method, with crypto payouts processed within 24 hours and bank transfer or PayID within 1-3 business days. We charge no fees for closing an account. Open bets are settled at their natural conclusion and the winnings are included in your refund. During any self-exclusion period, we block new registrations from your details and stop all promotional communication.

For the 6-month option, reactivation requires a written request from your registered email after the period ends, followed by a 24-hour cooling period before access resumes. Permanent exclusion cannot be reversed, and we will not reopen the account under any circumstances.

Protecting Minors From Gambling

You must be at least 18 years old to hold an account with us. We verify age during KYC, which requires a government-issued ID or passport before your first withdrawal, and we close any account found to belong to a minor immediately, refunding any deposits made.

If children or teenagers can access your devices, please use parental control software to block gambling sites. Reliable free options include Net Nanny, Qustodio and the built-in controls in iOS Screen Time and Google Family Link. Never leave your session logged in on a shared device, and keep your passwords private.

Free and Confidential Support

Our tools help you manage play on our platform, but independent support does what we cannot. These Australian services are free, confidential and available to you and to family members affected by someone else's gambling.

Talk to Us Directly

Our support team is available 24/7 through live chat on any page, and by email at [email protected]. If you write about a responsible gambling matter, put RG in the subject line and your message is routed to staff trained in these conversations, not general queue agents.

You can ask us to review your play history, set limits on your behalf or start an exclusion at any hour. We will never try to talk you out of a decision to take a break, and we will not send win-back offers to an account with an active limit or exclusion.

Frequently Asked Questions

Can I lower my deposit limit straight away?

Yes. Decreases apply instantly. Increases take 24 hours to activate, a deliberate delay that gives you time to reconsider.

Will self-exclusion affect my pending withdrawal?

No. Open bets settle normally and your balance, including any winnings, is refunded to your verified withdrawal method with no fees charged by us.

What happens if I try to register a new account during self-exclusion?

We block registrations using your details, and any account found circumventing an exclusion is closed permanently with deposits refunded.

Is Gambling Help Online connected to Moneymask Casino?

No. It is an independent Australian service, free and confidential, reachable 24/7 on 1800 858 858 or gamblinghelponline.org.au. We never see who contacts them.