Your Privacy at Moneymask Casino
This Privacy Policy explains what personal data we collect when you play at Moneymask Casino, why we collect it, how long we keep it, and the rights you hold over it. It applies to every visitor and registered player on our website.
Data We Collect From You
We collect only the data we need to run your account, meet our legal obligations under the Curaçao eGaming licence 8048/JAZ2023-045, and keep our platform safe. The categories below cover everything we gather.
- Identity data: full name, date of birth, email address, phone number, residential address
- Verification documents: passport, ID card, proof of address, and payment-method evidence required for KYC
- Transaction data: deposits, withdrawals, wagering records, and bonus activity across AUD and crypto wallets
- Technical data: IP address, device identifiers, browser type, and approximate geolocation
- Gameplay behaviour: games played, session length, bet sizes, and win or loss patterns
- Marketing preferences: which channels you agreed to hear from us on and which offers you engage with
How We Use Your Data
Each purpose below is tied to a specific category of data, and we never use your information for anything outside these listed purposes without asking you first.
- Creating and managing your account, including login and security
- Verifying your identity and age before your first withdrawal
- Processing deposits and payouts through PayID, cards, and crypto
- Detecting fraud, money laundering, and multi-account abuse
- Monitoring gambling behaviour for our responsible-gambling tools
- Sending you promotions and newsletters, only where you have consented
- Meeting tax, reporting, and regulatory obligations
Why the Law Lets Us
We rely on four legal bases, and we match each processing activity to the correct one.
Contract
We process your identity, transaction, and gameplay data to perform our player agreement with you. Without this data we cannot open your account, settle bets, or pay out winnings.
Legal obligation
Anti-money-laundering and KYC rules require us to verify who you are, retain transaction records for at least five years, and report suspicious activity to the relevant authorities. You cannot opt out of processing that law compels.
Legitimate interest
Fraud prevention, security monitoring, and aggregated service-improvement analytics rest on our legitimate interest in keeping the platform safe and functional. We weigh this against your rights and keep it to the minimum needed.
Consent
Marketing emails, SMS, and personalised offers run only on your consent. You may withdraw it at any time through your account settings or by contacting support, without affecting your ability to play.
How Long We Keep Records
Retention periods differ by category because different rules apply. We delete or anonymise your data as soon as the period expires and no other legal reason exists to hold it.
- Account and identity data: for the life of your account, then up to 5 years after closure for regulatory audit
- KYC documents: up to 5 years after verification, per AML requirements
- Transaction and wagering records: minimum 5 years, as licence conditions require
- Technical and device data: up to 12 months for security analysis
- Marketing preferences: until you withdraw consent or ask us to delete them
- Support correspondence: up to 2 years after the conversation closes
Who We Share Data With
We never sell your personal data. We share it only with parties who need it to deliver a service to you or to satisfy a legal duty, and each one is bound by contractual data-protection terms.
- Payment processors handling your deposits and withdrawals
- Identity-verification and AML screening providers
- The Curaçao eGaming regulator and other authorities where law demands
- Analytics and hosting suppliers operating under processing agreements
- Game studios in aggregated, de-identified form for platform statistics
Rights You Can Exercise
You control your data. Send any request to our support team at [email protected] and we will respond within 30 days. Verifying your identity first keeps these requests secure.
- Access: get a copy of the personal data we hold about you
- Rectification: correct anything inaccurate or incomplete
- Erasure: ask us to delete data we no longer have grounds to keep
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing at any time, in one click or one email
- Complain: raise a complaint with your local data protection authority
Cookies and Similar Tracking
We use session cookies to keep you logged in, security cookies to block fraud, and, with your consent, analytics cookies that show us which pages and games perform best. Our full cookie inventory, including how to switch each category off in your browser, is set out on the dedicated Cookies Policy page, which forms part of this document.
Security We Apply Daily
All traffic between your device and our servers runs over TLS encryption. Player data at rest is encrypted, and access inside the company is limited to staff who need it for their role, with every access logged and reviewed.
If a breach happens
If a data breach creates a risk to your rights, we notify the relevant supervisory authority within 72 hours and tell affected players directly without undue delay, including what happened and what we are doing about it.
Contact our DPO
Our Data Protection Officer answers privacy questions and handles data requests. Write to [email protected] and expect a reply within two business days. You can also reach our 24/7 live chat for urgent matters.
Frequently Asked Questions
Do you sell my personal data to advertisers?
No. We never sell player data. We share it only with payment processors, verification providers, and regulators who legally or contractually require it.
How do I stop marketing emails from Moneymask Casino?
Unsubscribe via the link in any email, switch off marketing in your account settings, or email [email protected]. Processing stops immediately once consent is withdrawn.
Why do you need my ID before my first withdrawal?
Licensing and anti-money-laundering rules oblige us to verify your identity, age, and payment method before releasing funds. Verification takes up to 48 hours.
Can I get a copy of all data you hold about me?
Yes. Send an access request to [email protected] and we will provide your data in a portable format within 30 days.