Contact Us Any Time, We Mean It
Our care team works around the clock, every day of the year. Whether it is a stuck withdrawal at 3am or a bonus question on a Sunday arvo, you will reach a real person who can actually fix things.
Every Way to Reach Us
Live chat is the fastest option. Tap the speech bubble in the bottom right corner of any page on moneymaskcasino.com, and a support agent joins within 30 to 90 seconds on average. Chat runs 24/7, including public holidays.
| Channel | Where to find it | Hours | Typical response time |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7 | 30 to 90 seconds |
| [email protected] | 24/7, monitored continuously | Under 24 hours, usually 2 to 6 | |
| Affiliate and press | [email protected] | Business hours, Mon to Fri | 1 to 3 business days |
Writing to us by email
Email suits anything that needs attachments, such as KYC documents or screenshots of a failed deposit. Send it to [email protected] from the address registered on your account, include your username, and we will reply within 24 hours. Crypto payout queries are usually answered faster because those withdrawals complete within 1 hour once approved.
What We Can Fix for You
For anything involving limits, we act on the same day. Self-exclusion requests take effect immediately once confirmed in chat, no waiting period.
Check These Before You Message
If those checks do not resolve it, contact us with your username, the approximate time of the issue, and a screenshot where possible. Tickets with that information get resolved in a single reply far more often.
Formal Letters and Media Enquiries
Moneymask Casino is operated by Moneymask N.V., licensed in Curaçao eGaming under licence 8048/JAZ2023-045. Formal correspondence, including complaints that need a written record, can be posted to our registered office: Moneymask N.V., Abraham de Veerstraat 9, Willemstad, Curaçao. Allow 10 to 15 business days for a posted reply.
Press, affiliates and partnerships
Media outlets, streamers and affiliate partners should write to [email protected] rather than the general support address, so your request lands with the commercial team directly. Include your platform, audience reach and the type of collaboration you have in mind. We respond within 1 to 3 business days.
Frequently Asked Questions
How fast does live chat respond?
A support agent typically joins the chat within 30 to 90 seconds. Live chat is staffed 24/7, every day of the year.
Which email address should I use?
Send general queries to [email protected] from your registered email address and include your username. We reply within 24 hours, usually in 2 to 6.
Can you help me set deposit limits?
Yes. Ask in live chat and we will set deposit limits, loss limits or session reminders the same day. Self-exclusion takes effect immediately once confirmed.
My withdrawal is late, what should I check first?
Check your profile for KYC status and the cashier for the transaction entry. Crypto payouts complete within 1 hour after approval and fiat takes 1 to 3 business days. If the stated window has passed, contact us with the transaction details.